Complaints and feedback

Suggestions and Feedback

We love to hear positive feedback about our practice, and also welcome constructive ideas on how we can improve our service. Please email queens.ave@nhs.net with your feedback.

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To pursue a complaint please email queens.ave@nhs.net and the practice manager will deal with your concerns appropriately.

Leave feedback via NHS.UK

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

GP patient survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

NHS Friends & Family

We are keen to hear about your experience at the surgery.

Please complete our short survey

Thank you

2023 Patient Survey results

Page last reviewed: 15 August 2024
Page created: 15 August 2024